Refund policy

RETURN & REFUND POLICY

Return & Refund Policy – VIBEORACO

At VIBEORACO, we want you to love what you ordered. If there is an issue with your order, we're here to help.

Returns

We accept return requests within 7 days of delivery.

To be eligible for a return:

  • The product must be unused and unworn.
  • The product must be in its original condition.
  • All original tags, packaging and labels must be intact.
  • The product must not have been washed, damaged or altered.
  • Proof of purchase/order details must be provided.

Returns that do not meet these conditions may not be accepted.

Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

Please send us:

  • Your order number
  • Clear photographs/videos of the product
  • Photographs of the packaging, if applicable
  • A brief description of the issue

After reviewing the request, we may offer a replacement, exchange or refund depending on the situation.

Non-Returnable Items

The following products are generally not eligible for return:

  • Products that have been worn or washed
  • Products damaged after delivery due to customer handling
  • Products without original tags or packaging
  • Products returned after the applicable return period
  • Products that have been altered or modified

Exchange

If you would like to exchange a product for another size or eligible product, please contact us within 7 days of delivery.

Exchange availability is subject to stock availability.

Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method where applicable.

Depending on your payment provider or bank, the refund may take additional business days to reflect in your account.

Return Shipping

For products that are defective, damaged or incorrectly shipped by us, VIBEORACO will assist with the return process.

For other eligible returns, return shipping charges may be applicable.

Cancellation

Orders can be cancelled only if they have not yet been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible.

Contact Us

For any return, exchange or refund request, please contact:

VIBEORACO
Email: [sgoyal0308@gmail.com]
Phone/WhatsApp: [9310549799]

Please mention your order number in your communication so that we can assist you quickly.